“In selecting social hotspot® for their guest WiFi service, Wild Honey has opted to leverage a powerful technology and thereby has kept an open mind on how meaningful, relevant and actionable data can be generated at very low acquisition cost”
Wild Honey is an established and popular café & restaurant with 2 locations in Singapore and a newly opened venue in Kuala Lumpur, Malaysia. It was founded in November 2009 and was recently awarded “Restaurant of the Year 2016” by Chope, an online reservation platform and “Top Restaurants 2016” by Wine and Dine.
Run by the very experienced owner-manager team of Stephanie and Guy, Wild Honey has managed to become a “must go” F&B venue for tourists and residents alike. The success of Wild Honey made the management not consider any drastic change that would disrupt the momentum of the business.
After several meetings and showing the benefit of having a guest WiFi available for their customers, senior management decided to activate social hotspot®.
“We did not think that guest WiFi could be a critical component in our business, but social hotspot® dramatically changed our perception,” comments Guy Wachs, co-owner. “The newly gained data insights brings new transparency to our business, in particular, information on peak day demand and month on month WiFi usage comparison.”
“Social Connect has been tremendous in their customer service: from meeting us to explaining the service, assessing our venue’s physical layout, proposing the right package, to configuring and activating the service,” Guy relates.
social hotspot® has enabled Wild Honey to consider guest behavior data alongside transactional information in measuring the overall health and trends of their business.
The Social Connect Solutions’ team is satisfied with the data collected and shared with the customer. “In selecting social hotspot® for their guest WiFi service, Wild Honey has opted to leverage a powerful technology and thereby has kept an open mind on how meaningful, relevant and actionable data can be generated at very low acquisition cost,” concludes one manager of Social Connect Solutions.